Yes, you place a request for return or
exchange within 7 days of delivery. 

You can click on ‘Returns &
Exchanges’ link in the footer of our website. 

Once we receive your order, we will do a
quality check to ensure that the product is not damaged or used. After
inspection, we will issue a refund to you via our store’s gift card. You will
receive this gift card on mail and this card has no expiry, so you can use it
at any time to purchase a new product.

We charge a fee of Rs.200 for processing
any return order. This amount will be debited from the gift card issued to you.

Yes you can exchange your product for any
other product, and settle the difference amount online. We don’t have a
cash-on-delivery (COD) option for settling the difference amount for an
exchange request. And in the case that we need to refund you the difference
amount, we will immediately issue you a gift card for the equivalent amount.

For certain products that get out-of-stock, we take pre-orders while we are
arranging for the new stock. These products will take a bit longer to deliver,
but you can place an exchange request for these pre-order products.

Yes, you can request a reverse pick-up
online when you are placing your return/exchange request. However, we charge Rs.200 for doing a reverse pick-up. This will be charged separately and is
non-refundable. 

Yes absolutely. You can choose the option
of self-shipping, and once you’ve shipped your order, please share the tracking
information with us. We recommend returning items through traceable mail, as
any returned item that is not received by us will not be considered for return.

Please note that the goods are your
responsibility until they are delivered to our warehouse. You can send the
product to our warehouse - 

Label Saymo

F/3, road no. 2, Ganpati Nagar,

Jaipur - 302006

Please mention ‘return’ or ‘exchange’, your name, address, number, email and order id
on the parcel.

Unfortunately, products that are on sale
can not be returned or exchanged.

International orders are not eligible for
returns or exchanges.

Made to order pieces are not eligible for
returns and exchanges. 

• Only products which are unused, unworn, unwashed, undamaged,
  with all labels and tags completely intact, and in original packaging are
  eligible for returns/exchanges.
• In case of damaged or wrong product, please upload the picture
  on the return/exchange form. We will do a thorough inspection once we
  receive, and accordingly process your request for return/exchange.